What methods of payment do you accept?
Visa/MC, PayPal, Money Order/Certified Cheque, Business Cheque, Debit or Cash

For credit card payments, please contact: curt@civilianprinting.com
Send PayPal payment to: contact@civilianprinting.com

Mail your check/money order to:
Civilian Printing
100 Ahrens St. W.
Kitchener, ON N2H 4C3

All payments should be made payable to Civilian Printing.

What’s your minimum shirt order?
Our minimum for screenprinting is 12 pieces. Less than 12, we can do heat transfers. Please keep in mind that the cost per unit is lower when you buy more, and higher when you buy less. All orders of 24 or less may be subject to a small order fee of 20% of the subtotal.
What do you require in terms of artwork?
— 300dpi or higher quality
— separate layers (one colour on each layer)
— filetypes: PSD, AI, EPS, PDF
— specify your sizing or send scaled to print size

If you need help with your image (separating layers, file type) we would be more than happy to help, in many cases at no charge. Please contact us. If you have an idea but no logo, our experienced in house design team can make one to suit your needs.

How can I submit my artwork?
Please send all artwork via email to curt@civilianprinting.com. If your files are too large, please upload it to a cloud based service (such as Google drive) and email us the link. Please name and organize your files. (ie. sharks_tshirt1_back.psd, sharks_tshirt1_front.psd)
Can you help me separate my colours for printing?
Visit this website for an easy step-by-step tutorial to help you separate your colours: Separating Colours for Silk Screening
If you require additional help, contact us.
What is your payment structure like?
For all new customers we require a full payment up front. We’re too busy printing to chase around the remainder of a project. This allows us to have a quicker turn around and serve our clients better. Terms are available to qualified clients.
What’s your turn around?
We aim to have orders completed within 5-7 business days. Please allow up to 7 business days for shipping. With that said, we have sent orders out within 48 hrs depending on the time of year. Larger orders may take longer. All project timelines are discussed on project onset. If you require a quicker turn around, we do accept rush orders—please contact us.

Note: Shipping is only an estimate to locations in Canada.

What’s the largest you can print?
We can print up to 15.5″x21.5″. If you require a custom size, please contact us.
Who do you ship with?
We ship with Purolator, FedEx, UPS, and Canada Post—it all depends on what the quickest and most cost-effective option is. We supply you with a tracking number once your order has been shipped. If you have a preference, please let us know.

Note: We can do overnight shipping but contact us beforehand and refer to question 10 below.

Can you do rush orders?
Yes we can. We can send your order off with overnight or next day shipping but an additional rush fee of 20% will be tacked onto the order. If you require a rush order, please contact us.
What kind of colours and inks do you use?
We stock a wide range of ink colors. We can pretty much do any colour. If you require a specific Pantone colour let us know and we’ll mix it up for you. When submitting artwork, we ask you to include a list describing what colours are to appear on the merchandise. We primarily use plastisol, however we can print water based and discharge/plastcharge on request.

On Sizing
Cotton items can shrink up to 10% of the garment size depending on how they are laundered. When in doubt, it’s safer to order a larger size than a smaller one. With large groups we suggest that you gather a list of the required sizes before ordering.
Do you do custom names/numbers and embroidery?
We offer full service embroidery as well as custom names and numbers. Embroidery is subject to a digitizing charge and is charged out based on stitch count. Custom names can either be embroidered or heat applied.

Can you do any specialty printing?
We offer full colour process, simulated process, foil, puff, glow in the dark, split fountain (numerous ink colours on one screen resulting in a blended effect), and water-based discharge printing.

Ready? Let’s do it! If you have any other questions, please contact us.

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